Contacting us..... USA Headquater:- We have moved !!! Koutech Systems, Inc. 15308 E. Valley Blvd., City of Industry, CA 91746 Tel: (626) 369-9600 Fax: (626) 369-3939 Join us on Facebook Sales and Infomation:- For Voice: (626) 369-9600 or you may also send E-mail to: sales@koutech.com or fax your correspondence to: (626) 369-3939 (Office Hour: 8:30am to 12:00pm & 1:00pm to 5:30pm PST) Products Technical Support:- For Voice Assistance please call: (626) 369-9600 or you may also send E-mail to: support@koutech.com or fax your correspondence to: (626) 369-3939 (Office Hour: 9:00am to 12:00pm & 1:00pm to 5:00pm PST) Web Master:- To report any errors on this web site, please send E-mail to:info@koutech.com Return Merchandise Authorization ( RMA ) services:- Vendor RMA Requests Only Please fax your request to: (626) 369-3939 or you may also send E-mail to: rma@koutech.com (Office Hour: 9:00am to 12:00pm & 1:00pm to 5:00pm PST) To download official RMA request from, Click Here (xls file) You must use Koutech official RMA request form, complete information on ITEM#, SERIAL#, and INVOICE#, before faxing or e-mailing to us.  To obtain an official RMA request form please click the above link or call (626) 369-9600 and ask for RMA Department. End-Users You may go directly to Koutech for product support.  For defective product return, please contact your local distributors for repair or replacement. For in-warranty repair, please fill out the End-Users RMA request form. Click Here Mail-in Rebate Status:- You may check the status of your mail-in rebate by e-mail. Remember, it's always a good idea to make photocopies of all materials submitted and keep those copies for your records.  Please send an e-mail to rebate@koutech.net, and make sure to include your full name, city and state of your resident, and model number of the purchased product.  You should receive a reply within 48 hours with the updated status of your rebate.